Complaints

If you are a policyholder and wish to make a complaint about the service you have received from INCO Broking Limited, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible. Please contract us at: 
 
INCO Broking Limited 
99 Bishopsgate 
London 
England, EC2M 3XD 
 
By email: complaints@incobroking.com 
 
For Lloyd’s policyholders, in the event that you remain dissatisfied you may be entitled to refer your complaint to Lloyd’s should you wish to do so. If you are eligible, Lloyd’s will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly. Lloyd’s contact details are as follows: 
 
Lloyd’s of London 
One Lime Street 
London, EC3m 7HA 
 
Email: complaints@lloyds.com 
Telephone: +44 (0)20 7327 5693 
Website: www.lloyds.com/complaints 
 
If you remain dissatisfied after Lloyd’s has considered your complaint, or if you are a non-Lloyd’s policyholder, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing professional services. FOS contact details are as follow: 
 
Financial Ombudsman Service 
Exchange Tower 
London, E14 9SR 
 
Email: complaint.info@financial-ombudsman.org.uk 
Telephone: +44 (0)800 023 4567 or +44 (0)300 1223 9123 
Website: www.financial-ombudsman.org.uk